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Returns & Refunds policy
Shipping Policy
Thank you for shopping with BricksX11. Please read our shipping policy carefully before placing your order.
Location
We are based in London, England (UK). All orders are processed and shipped from this location.
Shipping Days
Orders are only shipped on weekends (Saturday or Sunday).
Please keep this in mind when placing your order. Orders placed during the week will be processed and dispatched the following weekend.
Shipping Times
UK Orders: 2–4 business days after dispatch
International Orders: 5–15 business days after dispatch, depending on your location and local customs procedures
Please note that shipping times are estimates and may vary due to factors outside our control (e.g., customs delays, courier disruptions).
Shipping Providers
We use reliable national and international courier services with tracking available on most orders. Tracking information will be provided once your order has been dispatched.
Customs and Import Duties
International customers are responsible for any customs or import duties charged by their country. These fees are not included in the price of the product or shipping.
No Refunds or Returns
All sales are final.
We do not offer refunds, returns, or exchanges. Please review your order carefully before confirming your purchase.
If your item arrives damaged or you receive the wrong item, please contact us within 3 days of delivery with clear photos and we’ll assist accordingly.
Contact Us
If you have any questions about our Shipping Policy, please contact us by e-mail bricksx11@gmail.com